Return and Exchange Policy

Return and Exchange Policy

Thank you for shopping with us at [Your Website Name]. We take pride in the quality and craftsmanship of our crystal products, and we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward return and exchange policy to ensure your experience is positive.

1. Eligibility for Returns and Exchanges

  • Time Frame: You may return or exchange any item within 30 days of receiving your order.
  • Condition: Items must be unused, in their original packaging, and in the same condition as you received them. This includes all accessories, labels, and documentation.

2. Non-Returnable Items

Certain items cannot be returned or exchanged due to hygiene or safety reasons, including:

  • Customized or personalized products
  • Sale items or special promotions

3. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Email our customer service team at 244609699@qq.com or call +1(929)756-7704 to request a Return Authorization (RA) number. Please provide your order number and a brief description of the reason for your return.

  2. Prepare Your Package: Once you receive your RA number, securely pack the item(s) in the original packaging, including all accessories and documentation. Clearly write the RA number on the outside of the package.

  3. Please note that you are responsible for the return shipping costs, unless the item is defective or incorrect.

4. Exchanges

If you would like to exchange an item for a different product, please follow the return process outlined above. Once we receive your returned item, we will issue a refund or store credit. You can then place a new order for the desired product.

5. Refunds

Refunds will be processed within 7-10 business days after we receive your returned item. The refund will be issued to the original payment method. Please note that it may take additional time for your bank to process the refund.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of receipt. We will provide you with a prepaid return shipping label and will either replace the item or issue a full refund.

7. Customer Service

If you have any questions about our return and exchange policy, please do not hesitate to reach out to our customer service team at 244609699@qq.com or call +1(929)756-7704. We are here to help!

8. Changes to the Policy

We reserve the right to update or modify this policy at any time. Any changes will be posted on this page, and your continued use of our website following any changes will constitute your acceptance of the updated policy.

Thank you for choosing Healer Crystal. We appreciate your business and look forward to serving you again!